Shipping & Delivery Information
How Will My Order Ship?
We will ship your order in a timely fashion using standard courier or freight carriers, depending on the weight and size of the item.
When your order ships, we will notify you via email. For smaller packages (anything shipped via courier/post), we will include in your email a tracking number for your shipment.. We encourage you to track your package online or on the phone with the carrier.
Most freight companies provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment, and we will follow up promptly.
We have four methods of shipment available:
1. Small Parcel
2. Truck Freight - Back of Truck
3. Truck Freight - Threshold
4. White Glove Delivery.
Small Parcel
Whenever possible we will ship parcel items via UPS, FEDEX, DHL or Canada Post. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, most items will arrive between 1 and 15 busines days after it leaves the warehouse.
We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Truck Freight - Back of Truck
Many items we sell are too large or too heavy to ship using a Parcel carrier. Therefore, our best option is to ship it to you using a common carrier. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going).
Truck Freight also differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm, Monday through Friday.
If you are ordering a very large item, please keep in mind that you may need more than one person to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.
Truck Freight - Threshold
This method is just like "Truck Freight - Back of Truck" (see above), only the truck freight company will deliver your order to the threshold if yours is a residential delivery (this means to your garage or front door), or to the loading dock if yours is a commercial delivery. Unfortunately, they are not authorized to perform any assembly services nor can they put it in the room of your choice.
Once we email you the tracking information you can contact the shipper directly to arrange for any additional services that you would like. You will be responsible for directly paying the truck freight carrier for any additional services.
White Glove Freight:
White Glove - Any Room Unassembled
Provides one or two-man delivery (as needed), to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. The product will be left in the original packaging.
When your order arrives at the delivery agent closest to your home or office, you will be contacted by a scheduling clerk for a delivery appointment. The appointment is typically a 2 to 4 hour window, Monday through Friday during regular business hours.
One other important thing to remember about white glove freight is that you MUST inspect the product and any packaging you see at the time of delivery. If there is any damage to either the product or the package, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
When Will My Order Arrive?
To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Some warehouses stock items that can be shipped within 48 hours. Others items require a longer time (e.g. 2-4 weeks). You will be notified of the estimated time of arrival via email after placing your order.
For Small Parcel shipments, delivery usually takes between 1 and 6 business days (except for USPS which ships in 1-10 business days) after your order is picked up from the warehouse. For expedited services such as 3-day, 2nd Day or Next Day Air, your order's travel time is locked in to the given speed you select after the item leaves the warehouse. You should remember that the estimated Lead Time still applies before the item ships out. Be sure to consult the product's Lead Time before you order with expedited shipping, and call us if you have any questions or concerns.
For Truck Freight shipments, delivery usually takes between 3 and 10 days from when your order ships. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made. If you need to make one, please contact us.
For White Glove shipments, delivery usually takes between 1 and 4 weeks from the time the items leave the warehouse. Your order will travel through a nationwide network of professional moving companies who will handle your item(s) with the utmost care. You will be contacted for a delivery appointment when your order reaches the delivery agent.
Shipping To Multiple Addresses
This feature is not available at this time, please place separate orders for each different shipping address.
Shipping To the USA
We can ship most items to the USA. Be aware that some items have geographic restrictions as part of the dealer agreeent. We will inform you before processing your order if we cannot ship the item to your US address. Any shipping rates on our website are only applicable to Canadian addresses. Contact us for a shipping quote to the USA.
International Shipping
Generally we do not ship outside Canada or the USA, but for bulk or commercial orders we can arrange this. Contact us for a shipping quote.
What if my order arrives Damaged?
The most important thing to remember about truck freight is that you must inspect the package at the time of delivery.
If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PACKAGE DAMAGED" along with details of the damage clearly on the sheet that they ask you to sign, and do not sign any line that states "Received in good order". This simply insures that if there is any damage, the shipping company will cover the cost of the damage. Fitness Revolution can not be held responsible or liable for shipping damage by third party carriers.
What areas do you deliver to?
We deliver to anywhere in Canada, including:British Columbia, Kelowna, Kamloops, Nanaimo, Tofino, Vancouver, Victoria, Whistler
Alberta, Airdrie, Alix, Athabasca, Barrhead, Bashaw, Bassano, Beaumont, beaverlodge, Bentley, Bonnyville, Bowden, Boyle, Bragg Creek, Brazeau, Brooks Camrose, Canmore, Cardston, Carstairs, Castor, Chestermere, Claresholm, Coaldale, Cochrane, Cold Lake, Consort, Coronation, Crossfield, Crowsnest Pass, Daysland, Delburne, Devon, Didsbury, Drayton Valley, Drumheller, Eckville, Edmonton, Edson, Elk Point, Evansburg, Fairview, Falher, Foremost, Forestburg, Fort Macleod, Fort McMurray, Fort Saskatchewan, Fort Vermilion, Fox Creek, Gibbons, Grand Centre, Grande Cache, Grande Prairie, Grimshaw, Hanna, Hardisty, High Level, High Prairie, High River, Hinton, Hythe, Innisfail, Jasper, Killam, Kitscoty, Lac La Biche, Lacombe, Lake Louise, Lamont, Leduc, Legal, Lethbridge, Lloydminster/Saskatchewan, Magrath, Manning, Mannville, Mayerthorpe, McLennan, Medicine Hat, Milk River, Millet, Morinville, Mundare, Nanton, Okotoks, Olds, Onoway, Oyen, Peace River, Peers, Penhold, Picture Butte, Pincher Creek, Ponoka, Provost, Raymond, Redcliff, Red Deer, Redwater, Rimbey, Rocky Mountain House, Rycroft, Saint Albert, Saint Paul, Sedgewick, Sexsmith, Sherwood Park, Slave Lake, Smoky Lake, Spirit River, Spruce Grove, Stettler, Stirling, Stony Plain, Strathmore, Sundre, Swan Hills, Sylvan Lake, Taber, Thorsby, Three Hills, Tofield, Trochu, Turner Valley, Two Hills, Valleyview, Vauxhall, Vegreville, Vermilion, Viking, Vulcan, Wabamun, Wabasca, Desmarais, Wainwright, Wembley, Westlock, Wetaskiwin, Whitecourt
Ontario, Niagara Falls, Kitchener, Scarborough, Hamilton, Niagara-on-the-Lake, London, Ottawa, Guelph, St Catharines, Stratford, Toronto, Windsor, Oshawa, Sudbury
Quebec, Montreal, Quebec City, Sherbrooke, Trois Rivières, Gatineau
New Brunswick, Fredericton, Moncton, Saint John, Prince Edward Island, Cavendish,Charlottetown
Nova Scotia, Cape Breton, Halifax, Newfoundland & Labrador, Dartmouth, Corner Brook, St. John's
Saskatchewan, Regina, Saskatoon
Manitoba, Winnipeg, Brandon
Yukon Territory, Whitehorse, Northwest Territories, Yellowknife, Nunavut, Iqaluit
